Frequently Asked Questions

Browse the catalog, add products to your cart, and proceed to checkout. You will need an account — sign in or create one at the first step, then enter delivery details, accept our terms and pay.

We accept PayFast Instant EFT and card payments for individual orders, and Corporate PO Net-30 accounts for approved hospital and clinic customers.

No. Because we supply medical devices, we need to be able to evidence your consent, reach you if a product is recalled, and let you see or delete what we hold — none of which works without an account. Creating one takes a minute, and it also lets you track orders, save your address and manage licences.

Standard delivery across South Africa takes 2-4 business days via our express freight partners.

Yes, we deliver to all provinces in South Africa. A flat express freight fee is calculated at checkout.

Sign in and open your Account dashboard for full order detail. Our Order Tracking page also shows delivery progress from an order number and email address, without signing in — it shows status and tracking only, never what you ordered.

For hygiene and patient safety reasons, opened or tamper-sealed medical products cannot be returned unless defective or incorrectly supplied.

Unopened products may be returned within 7 days of delivery, subject to approval and the Consumer Protection Act.

Approved refunds are issued to your original payment method via PayFast. Processing time depends on your bank.

Yes. All G1 Healthcare products are registered with the South African Health Products Regulatory Authority (SAHPRA) and tested to ISO 10993 biocompatibility standards. See our Compliance page for full documentation.

Most stoma care products are over-the-counter. Restricted or Rx-only items require a verified medical license or prescription, submitted from your Account > Licenses page.

G 1 Healthcare (Pty) Ltd is registered with the CIPC under registration number 2025/451756/07 — our certificate is publicly downloadable on the Compliance page.

Many South African medical schemes cover ostomy supplies either as a Prescribed Minimum Benefit or through a scheme-specific stoma care allowance, but the exact benefit, limit and claims process differs by scheme and plan. Confirm your specific cover with your scheme, then see our guide to Medical Aid Cover for Ostomy Supplies for what to check and how to claim.

Yes. Every order includes an invoice with the SKU, UDI code and SAHPRA registration details most schemes require for a claim — download yours from Account > Orders, or request one at checkout.

No. Every product is available at the listed retail price via card or PayFast Instant EFT, with or without scheme cover — you can submit a claim to your medical aid afterwards using your G1 Healthcare invoice.

Yes — submit a B2B RFQ (Request for Quote) from the storefront with your required quantities, and our sales team will respond with a tailored quote within 24 hours.

Approved organizations can use Corporate PO Net-30 credit terms. Contact us to set up an organizational account.