Legal & Policies
G 1 Healthcare (Pty) Ltd is a licensed South African distributor of Class B medical devices. Every policy that governs how we sell to you, how we handle your information, and what happens if a device causes a problem is published in full below.
G 1 Healthcare (Pty) Ltd · Reg. No. 2025/451756/07 · SAHPRA Medical Device Establishment Licence No. 00005410MD · Information Officer: support@g1healthcare.co.za
Buying from us
The agreement that governs your purchase, and what happens afterwards.
Terms & Conditions of Sale
The rules governing purchases through our online store — pricing, orders, payment, cooling-off and dispute resolution.
Returns & Refunds Policy
What can and cannot be returned, and how refunds work under the Consumer Protection Act and the ECT Act.
Shipping & Delivery Policy
Delivery areas, timeframes, freight costs and when risk in the goods passes to you.
Business Account & Trade Credit Terms
For hospitals, clinics and distributors — RFQs and quotations, minimum order quantities, Net-30 credit, and AMC/CMC service contracts.
Safety and regulatory
We distribute Class B medical devices under SAHPRA licence 00005410MD. These documents carry the obligations that come with it.
Product Safety, Adverse Events & Recalls
How to report a device failure or injury, the deadlines we report to SAHPRA within, and how recalls are run.
Prescription & Licence Verification
Which products are restricted, what documents we accept, and how your prescription is protected.
Website & Medical Device Disclaimer
Important disclaimers about site content and the safe use of our SAHPRA-registered medical devices.
Certifications & Compliance Documents
Company registration, SAHPRA licensing, and ISO 10993 biocompatibility test reports.
Your information
What we hold about you, where it goes, and how to get it, correct it or object to it.
Privacy Policy (POPIA)
What we collect, who we share it with, where it is processed outside South Africa, how long we keep it, and your rights.
Cookie Policy
How we use cookies and local storage for functionality, analytics and security.
PAIA Notice
A short summary of your right of access to information we hold.
PAIA Manual (section 51)
The full statutory manual — every subject and category of record we hold, and exactly how to request access.
Using this website
Rules for the site and your account, separate from any purchase.