Planning Your G1 Ostomy Supply Order: Product, Quantity and Claim Documents
Further reading: NHS: colostomy complications and fitting concerns · Pay & Claim documents and scheme guidance.
Ordering information updated: 2026-10-29. Product ordering information; individual medical advice should come from your clinician.
Quick Answer
A practical checklist for choosing your listing, budgeting for boxes, arranging delivery and keeping documents for your medical-aid claim.
Start with your prescribed product specification
Check the pouch type, labelled size and product instructions against the specification agreed with your stoma nurse. The 70mm and 80mm G1 bowel pouch listings and the separate 45mm urostomy listing serve different needs. A listing size alone does not establish suitability. Read the choosing-the-right-ostomy-bag guide and ask your nurse before changing products.
Plan boxes using your own change schedule
G1 pouch boxes contain 20 pouches. Divide the number you expect to use by 20 and round up to whole boxes. For example, 30 pouches requires two boxes, leaving 10 for your next order. Use the medical-aid calculator to compare current single-box and bundle prices. This arithmetic does not prescribe how often to change a pouch.
Order ahead and check stock
Check stock before ordering. In-stock orders are delivered within 7 days across South Africa and 48 hours in Kempton Park, from confirmed payment and a complete delivery address. Awaiting-restock products have a Notify me button for availability alerts; an alert request is not a paid order. See the shipping policy for full details.
Keep the invoice for your own claim
Pay G1 the full amount at checkout, then keep your itemised invoice and payment confirmation. Add accurate medical-aid details if needed. Confirm supplier eligibility, remaining benefits and authorisation with your scheme before relying on reimbursement. Read the medical-aid-cover-for-ostomy-supplies-south-africa guide and the Pay & Claim page for the next steps.
Get help with fit or skin concerns
If the pouch leaks or the surrounding skin becomes irritated, ask your stoma nurse to review the fit and your care routine. Buying a larger quantity does not solve a fitting problem. For general background, read the preventing-peristomal-skin-complications guide; individual care decisions belong with your healthcare professional.
Questions about this guide
What should I know about planning your g1 ostomy supply order: product, quantity and claim documents?
A practical checklist for choosing your listing, budgeting for boxes, arranging delivery and keeping documents for your medical-aid claim.
Can this guide replace advice from my stoma nurse?
No. This guide is general educational information. Consult your stoma care nurse, surgeon or physician about your individual care needs.
This article is for general educational purposes and does not replace advice from your stoma care nurse, surgeon, or physician. Always consult a qualified healthcare professional about your specific care needs.