Ostomy supply reorder checklist for South Africa
Use the product code on your current packaging to prepare a repeat order and check the delivery details before payment.
Record the exact product you currently use
Keep the product name, SKU or manufacturer code, listed size and pack quantity together. If you are uncertain about a substitute or a change in fit, confirm it with your healthcare professional before ordering.
Check pack quantities and stock
A quantity of one in your basket refers to the selling unit shown on the product page. Check whether that unit is an individual item or a pack. Compare the product description and available stock before confirming the order.
Keep your address and order reference available
Check the recipient name, phone number, suburb, postal code and access instructions. Save the order reference for tracking and support. Ask support about delivery arrangements if your required arrival date is close.
If you need paperwork for a claim
Before paying, ask your medical scheme which product details, authorisations and documents it requires. Ask G1 support about the available invoice details. An invoice or purchase does not guarantee reimbursement.
Ask about your order requirements
Ordering questions
How do I find the same product again?
Use the exact product name and SKU from your existing order or packaging. Check size, pack quantity and system details on the product page before buying.
Where can I see delivery charges?
Review the delivery fee at checkout and read the shipping policy. Delivery estimates depend on stock and the destination; contact support for a time-sensitive enquiry.
Can support confirm a replacement is medically suitable?
Support can help identify catalogue details. Your stoma-care professional should confirm whether a different product or configuration is suitable for you.